Frequently Asked Questions
Everything you need to know about your favorite haircare essentials.
Are It's a 10 Haircare products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals, and we are Leaping Bunny certified.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and at least half-full to qualify for a refund.
Do your products contain sulfates or parabens?
Many of our products, including our best-selling Miracle Leave-In collection, are formulated without sulfates or parabens to ensure the healthiest results for your hair.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Please check our shipping page for a full list of available countries and estimated delivery times.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay for a secure checkout experience.